Our personalised jewellery is handcrafted with care, and we aim to deliver promptly:

• Production time + Hallmark: 7–10 working days (excluding order day)
  
• UK delivery time: 2–3 working days after dispatch via Royal Mail Special Delivery
  
• Tracking & Insurance: All parcels are fully insured, tracked, and require a signature

1. Check for a UK Hallmark

All our jewellery is independently tested and hallmarked by the London Assay Office.

Hallmark features include:

• Fineness stamp: 916 (for 22ct)
  
• Assay office mark (e.g., Leopard’s Head for London)
  
• Sponsor’s mark (maker’s ID)
  
• Metal mark (e.g., crown for gold)
  

2. Look for the Fineness Number

Gold purity is often marked as:

• 999 – 24ct
  
• 916 – 22ct
  
• 750 – 18ct
  
• 585 – 14ct
  

3. Buy from a Trusted Jeweller

With over 20 years of experience, The Name Pendant Company ensures every piece is hallmarked, tested, and authentic.

We know clarity and trust matter most. That’s why we use advanced technology and precise calculations to ensure your final price is equal to — or less than — the original estimate, giving you complete peace of mind.

In the rare event that your pendant weighs less than estimated, our automated refund process takes care of it instantly. No chasing, no emails — it’s handled for you.

If it weighs more → no extra charge (our promise to you)

Yes.

• Send your gold via Royal Mail Special Delivery
  
• We will perform purity check
  
• You will receive a quotation based on live 22ct gold rate
  
• Value will be credited toward your new purchase

We ship via Royal Mail Special Delivery, including full insurance and required signature.

Yes.

• Orders up to £2,500: Insured by Royal Mail Special Delivery
  
• Orders above £2,500: Insured via a third-party provider

We offer free shipping on all orders—part of our commitment to providing a seamless shopping experience.

Yes. Every 22ct gold necklace is independently hallmarked by the London Assay Office.

If unavailable:

• Royal Mail leaves a red “Something for You” card
  
• Reschedule delivery or collect from your local office
  
• Parcels held up to 18 days before return

Absolutely. We believe everyone should be able to own a personalised pendant that feels special. If you have a specific budget in mind, let us know and we’ll guide you through the best options available — from pendant size and chain style to design details.

Because every piece is made to order, we can often suggest adjustments that help you stay within budget while still ensuring your pendant is crafted in genuine 22ct gold and hallmarked in the UK.

Our aim is to create a piece that balances your vision, your budget, and our commitment to exceptional craftsmanship.

Yes — we specialise in bringing your inspirations to life. If you’ve seen a design online or admired a piece someone is wearing, simply share the image with us or get in touch to discuss it. In most cases, our goldsmiths can craft a bespoke pendant that reflects the design you love while keeping it uniquely yours.

Because we work in authentic 22ct gold, some intricate styles may require slight adjustments, as this precious metal is naturally softer than others. Rest assured, our team will guide you with expert advice to ensure your pendant is not only stunning, but also durable enough to wear with confidence.

Every piece we create is a balance of your vision, our craftsmanship, and the timeless beauty of 22ct gold.

That’s absolutely fine — you have two convenient options:

1. Send us your chain, and our team will carefully attach your name pendant free of charge, ensuring a secure and seamless fit before dispatch.
   
2. If you’d prefer to keep your chain, you can simply take your pendant to a trusted local jeweller, who will be able to attach it for you.

We know that some moments simply can’t wait — whether it’s a birthday, anniversary, wedding, or other special occasion. To make sure your pendant arrives on time, we offer two premium services:

🔹 Priority Service – £50

Your order is prioritised in our workshop, reducing production and hallmarking to 5–6 working days before dispatch. Ideal if you need your pendant a little sooner without compromising craftsmanship.

🔹 Fast-Track Service – £100

For truly urgent occasions, choose our express option with production and hallmarking in just 3–4 working days. This includes the additional costs of early hallmarking, ensuring your pendant is crafted and ready in record time.

Once complete, all orders are dispatched via Royal Mail Special Delivery — fully insured, tracked, and delivered within 2–3 working days in the UK.

With these services, your personalised 22ct gold pendant will be ready in time for life’s most meaningful celebrations.

Yes — every piece from The Name Pendant Company is presented in a luxury gift box as standard. We believe the unboxing should feel just as special as the jewellery itself, making your pendant ready to gift the moment it arrives.

Absolutely. Shopping with The Name Pendant Company is secure and seamless:

• SSL encryption protects your data
  
• 3D Secure checkout via trusted gateways
  
• Fully insured Royal Mail Special Delivery

Yes, if your order hasn’t shipped. Contact us immediately.

If already dispatched, Royal Mail will deliver to the address given at checkout. You can rearrange or collect with the red card.

Although delays are uncommon, they can occasionally happen. If your parcel hasn’t arrived within the expected timeframe, please get in touch with our customer service team. We’ll promptly investigate and assist you in resolving the issue.

Yes

• Repair Services
  Speak to our team, and we’ll assess your jewellery and provide tailored repair options.
• Jewellery Cleaning & Polishing
  We offer expert cleaning for 22ct gold and other purities, including South Asian and diamond jewellery. Each item is restored with care to its natural shine.

Your Satisfaction is our priority. We take pride in handcrafting
bespoke jewellery to your exact specifications. Therefore:

• Personalised items are non-returnable and non-refundable unless we’ve made an error
• If a mistake is made on our part, we will remake the item at no extra cost
• Please double-check name spellings, design choices, and address details before checkout

• Contact us immediately via WhatsApp (+44 7493474974) or email
  
• Include your order number and “ORDER MISTAKE” in the subject
  
• If not dispatched, we’ll try to amend it
  

Note: Once production begins, refunds cannot be issued for user input errors.

Admin Hours: Monday–Friday, 10:30am–4:30pm.

With 20+ years of experience, we guarantee:

• Authentic 22ct gold
  
• Verified UK hallmark
  
• Exceptional craftsmanship
  
• Transparent, customer-first service

Yes.

• Send you gold via Royal Mail Special Delivery
  
• We’ll test for purity
  
• You’ll receive a quote based on live gold rates

22ct gold (91.6% pure) is the perfect blend of purity, strength, and timeless beauty.

Benefits include:

• Durable yet luxurious – ideal for daily wear
  
• High resale value – retains worth when hallmarked
  
• Cultural significance – traditional across South Asia & Middle East
  
• Wearable investment – jewellery and wealth in one
  
• Fully hallmarked – certified by the London Assay Office
  

We understand that sometimes plans change. You may cancel your order within 24 hours of placing it and receive a full refund.

After 24 hours, your pendant is likely to have entered production. This includes bespoke design work, gold allocation, official hallmarking, and careful craftsmanship — during which some natural gold loss occurs in cutting and polishing. At this stage, a cancellation will be refunded minus 30% to cover these production costs.

We’re committed to fairness and transparency, and will always do our best to assist you.

Yes.

• SSL encryption
  
• Trusted, secure payment gateway
  
• Full protection for all transactions