The Name Pendant Company – Personalised 22ct Gold Jewellery UK

Your satisfaction is our top priority. Every item we create—whether custom-made gold name pendants, handcrafted personalised necklaces, or bespoke 22ct gold jewellery—is produced with care and precision in the UK. This Privacy & Cookies Policy explains how we collect, use, and safeguard your data when you shop with us online.
We fully comply with the UK GDPR and all relevant data protection laws.

1. Who We Are

We are The Name Pendant Company, a UK-based jewellery business specialising in personalised 22ct gold name pendants (custom name necklaces).
Business Address: The Name Pendant Company, 390-392 High Road, Balfour Business Centre, Suite 320, Ilford IG1 1BF
Email: hello@namependant.co.uk
We are the “data controller” of the information you provide when using our online jewellery store.

2. What Personal Data We Collect

We collect the following information necessary to process your custom gold jewellery orders:

• Name
• Email address
• Phone number
• Billing and shipping addresses
• Secure payment details (via Shopify)
• Website usage and cookie preferences

We do not collect sensitive data such as ethnicity, health, or political beliefs.

3. How We Use Your Information

Your data helps us deliver a seamless experience when you buy real 22 carat gold jewellery online. We use it to:

• Fulfil and deliver your bespoke name pendant
• Communicate about your order
• Provide customer service and aftercare
• Send promotional offers (if opted-in)
• Improve our website and online store

We only use your data when it’s:

• Necessary to complete your purchase
• Required for legitimate interests like improving user experience
• Based on your consent (e.g., marketing)

4. How We Store & Protect Your Data

We store your data securely using trusted systems integration, with access limited to authorised personnel. All personal information is protected using SSL encryption and advanced security protocols to prevent misuse, loss, or unauthorised access.

5. Payment Security

All payments for your 22ct gold name necklaces are securely processed via encrypted checkout. Card details are handled using 256-bit SSL encryption and are never stored on our servers.

6. Sharing Your Data

We only share your data with secure third parties who help us deliver your order or operate our business:

• Secure payment gateways – such as PayPal and other PCI-compliant providers
• Royal Mail (insured delivery of your gold jewellery)
• Marketing platforms (if applicable)

We never sell your data, and all third parties are contractually bound to keep it secure and confidential.

7. Cookies

Our website uses cookies to enhance your shopping experience for personalised gold jewellery, including:

• Remembering user preferences
• Improving navigation and loading speed
• Understanding how customers interact with our site
• Collecting data via Google Analytics

You can control or disable cookies in your browser, but certain features (like checkout) may not function correctly without them.

8. Your Rights

You have full control over your data. Under UK data protection law, you can:

• Request access to your personal information
• Ask to correct or delete data
• Withdraw consent for marketing
• Restrict or object to certain data uses

To make a request, contact: hello@namependant.co.uk

9. How Long We Keep Your Data

We retain personal data only as long as necessary:

• Order/payment data: Up to 6 years (legal/tax reasons)
• Marketing preferences: Until you unsubscribe or withdraw consent

We review retention policies regularly to ensure compliance.

10. Third-Party Website Links

Our site may link to external websites (e.g., Instagram, TikTok, payment services). We are not responsible for their privacy practices. Always review their Privacy Policies separately.

11. Policy Updates

We may update this policy from time to time. Any changes will be posted here and, where appropriate, notified to you directly.

12. Contact Us

If you have questions or concerns about your data or this policy, please contact:

The Name Pendant Company
390-392 High Road
Balfour Business Centre
Suite 320
Ilford IG1 1BF
Email: hello@namependant.co.uk

You may also contact the Information Commissioner’s Office (ICO) at www.ico.org.uk if you believe your data rights have not been respected.