The Name Pendant Company – Personalised 22ct Gold Jewellery UK

1. Introduction

Welcome to The Name Pendant Company, your trusted destination for personalised 22ct gold name pendants and custom-made gold necklaces.
By accessing our website, placing an order, or interacting with our services, you agree to comply with the following Terms & Conditions. Please read them carefully before making a purchase of any bespoke gold jewellery.

2. Company Information

The Name Pendant Company is a UK-based online jewellery store specialising in handcrafted 22 carat gold name pendants and custom gold chains.

Registered Business Address:
390-392 High Road, Balfour Business Centre, Suite 320, Ilford IG1 1BF
Email: hello@namependant.co.uk

We design, produce, and supply bespoke solid gold jewellery to customers across the UK and internationally.

3. Use of Website

Our website is intended for personal, non-commercial use. By using our site, you agree not to:

• Violate any UK or international laws
• Submit false or misleading information
• Disrupt the site’s functionality or security

We reserve the right to restrict access if misuse is detected.

4. Product Information

All items on our site are custom-made from solid 22ct gold based on your chosen name, font, and design.

• Ensure all personalisation details are accurate before placing your order
• Due to the handcrafted nature of our jewellery, minor variations may occur
• Product images are for illustrative purposes and may differ slightly in lighting or angle

We do not offer refunds or replacements for spelling or design errors submitted by the customer.

5. Pricing

All prices are displayed in GBP (£) and include applicable UK taxes.

• Orders are priced based on the estimated final gold weight
• We use advanced technology and precise calculations to ensure your final price is equal to — or less than — the original estimate, giving you complete peace of mind.
• In the rare event that your pendant weighs less than the estimated weight, we will refund the difference. If the final weight is more, there will be no extra charge.

6. Order Processing & Production

• Orders are processed within 24 hours of receiving payment
• Once production begins, changes or cancellations are not possible
• Standard production time is 7–10 working days, excluding order day
• All custom 22 carat gold jewellery is carefully handcrafted in the UK

7. Delivery & Shipping

We offer free UK shipping on all orders via Royal Mail Special Delivery, which includes:

• Full tracking and insurance
• Delivery within 2–3 working days after dispatch
• Signature upon receipt for security

Please ensure your delivery address is accurate. We are not liable for parcels delayed or returned due to incorrect shipping details.

8. Returns & Refunds

All custom name jewellery is final sale and non-returnable due to its personalised nature.
We will remake your item at no extra cost if a manufacturing defect is confirmed.

• Notify us within 48 hours of receipt
• Provide a clear photo of the issue
• Send your message to hello@namependant.co.uk

9. Liability

We are not liable for:

• Delays caused by Royal Mail or third-party couriers
• Customer-submitted errors (e.g. misspelt names, incorrect addresses)
• Indirect losses

Our total liability is limited to the value of the purchased item.

10. Privacy

We are committed to protecting your personal information. Your data is collected and used only to fulfil your order, in accordance with our Privacy & Cookies Policy. We never sell or share your personal data without consent.

11. Governing Law

These Terms & Conditions are governed by the laws of England and Wales. Any legal disputes will be resolved through the courts of England.

Contact Us

If you have any questions about these Terms or need help with your 22ct gold pendant order, please get in touch:

Email: hello@namependant.co.uk
Business Address: The Name Pendant Company, 390-392 High Road, Balfour Business Centre, Suite 320, Ilford IG1 1BF